Enable Women Africa Ltd (ABN 40 688 392 707) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use this website or buy from our shop, how we use it, and your rights. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
Information you give us. When you place an order, create an account, or contact us, we collect details such as your name, email address, shipping and billing address, phone number (if provided), and the details of your order.
Payment information. Card payments are processed securely by our payment provider, Stripe. Your full card details are entered directly with Stripe — we never see or store your card number.
Information collected automatically. Like most websites, our server records standard technical information such as your IP address and browser type. We use functional cookies that are necessary for your shopping cart and checkout to work.
How we use your information
- To process, fulfil and deliver your orders
- To send you order confirmations, receipts and shipping updates
- To respond to your enquiries and provide customer support
- To manage your account, if you create one
- To meet our legal, tax and record-keeping obligations
Cookies
We use only the functional cookies needed to run the site — for example, to remember the items in your cart and to keep you logged in. We do not use advertising or third-party tracking cookies.
Who we share your information with
We only share your information where it’s needed to provide our service, and never sell it. This includes:
- Stripe — to securely process your payment
- Postal and courier services — to deliver your order
- Our email delivery provider — to send order and account emails
We may also disclose information where required by law. Some of these providers may store data outside Australia; where they do, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
How long we keep your information
We keep your order and account information for as long as needed to provide our service and to meet our legal and tax obligations, after which it is securely deleted or anonymised.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our checkout uses encrypted (SSL) connections.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it (except where we’re required to keep it for legal reasons). To make a request, or if you have a privacy concern or complaint, email us at hello@enablewomenafrica.org. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
For any questions about this policy or your personal information, email hello@enablewomenafrica.org.